As you may know I am partly taking this road trip to make my way to Florida for a flight to Cuba. I have heard decent things about Jet Blue, but have never flown with the airline. I LUV Southwest. I worked side-by-side in their airport terminal for years and I loved everything about them, especially their flexibility (a must in my crazy world).
I saw that Jet Blue was the first to offer direct flights to Cuba so I thought I would try them. The booking was a little complicated because of the destination (Cuba) but it’s not their doing. There is now a hurricane affecting my travel period and could cause problems in Cuba after the hurricane hits the island. As a Cuban told me – you do not want to be there during or immediately after a major hurricane.
I called Jet Blue and they generously offered to change my flights at no extra cost (even on return). All of the agents I have spoken to have been wonderful. They quickly and easily rebooked me and now we are headed to Cuba on the 8th not the 5th. Wish us luck, and pray the hurricane stays away from the NW part of Cuba. I’ve been waiting a long time for this and I’m so excited!
Adios and gracias Jet Blue!